[https://drive.google.com/file/d/1jXntNR1qT3H6XgyEcHKxiO95kPqESQ1a/view?usp=drive_link](https://drive.google.com/file/d/1jXntNR1qT3H6XgyEcHKxiO95kPqESQ1a/view?usp=drive_link)
Rae brings over seven years of healthcare experience, with a strong focus on patient support and telemedicine. Her dedication to improving patient experiences shines through her past roles.
Rae's commitment to empowering patients aligns perfectly with Hone Health's mission of providing personalized telehealth services. In her role at IHR Clinic, she worked directly with patients to resolve billing issues, demonstrating her ability to support individuals in managing their healthcare needs. Her strong advocacy for patient feedback and continuous improvement reflects her passion for enhancing patient care, making her a natural fit for Hone Health's goals.
| Criteria | Confirmation | Justification |
|---|---|---|
| [Empathetic Communication] | Yes | At IHR Clinic, Rae effectively handled patient inquiries, leading to a 30% reduction in follow-up calls. Her ability to speak in layman's terms ensures patients understand their care options. |
| [Problem-Solving] | Yes | While at Berry Street, she implemented a new outreach strategy that increased appointment bookings by 40%, demonstrating her innovative approach to patient engagement. |
| [Attention to Detail] | Yes | Rae meticulously processed medical claims, achieving a 95% approval rate for submissions, showcasing her dedication to accuracy in patient care. |
| Communication Skills | Confirmed | ‣ |
|---|
Tools Proficiency
Rae is proficient in a range of tools essential for patient coordination:
| Category | Tools |
|---|---|
| Customer Relationship Management (CRM) | HubSpot, Salesforce, Zoho |
| Communication Tools | Slack, Teams, RingCentral, Outlook, VOIP |
| Project Management | Smartsheets |
| Scheduling Tools | Calendly, Appointy |
| Customer Support | Zendesk |
| Electronic Health Records (EHR) / Electronic Medical Records (EMR) | Practice Fusion, NextGEN, Waystar |
| Office Productivity | G-Suite, Excel, Loom |
Rae's working style is both autonomous and collaborative, making her well-suited for Hone Health’s dynamic environment. She thrives in cultures that encourage ownership and innovation, as evidenced by her experience in training new colleagues and sharing best practices. Her proactive nature and commitment to team success ensure she would integrate smoothly into the company’s collaborative spirit.
| Criteria | Confirmation | Justification |
|---|---|---|
| [Team Player] | Yes | Rae has a history of fostering teamwork, helping colleagues with denial management practices that led to fewer patient complaints. |
| [Adaptable] | Yes | In previous roles, she adjusted outreach strategies based on patient feedback, demonstrating her flexibility in meeting diverse needs. |
| [Innovative] | Yes | Her initiative to propose new calling practices resulted in higher engagement rates, proving her ability to think outside the box. |